Refund conditions

Refunds are available for approved returns, cancelled prepaid orders before dispatch, and verified damaged or incorrect items.

Refund method

Approved amounts can be returned by bKash, Nagad, or issued as Try Decants store credit according to your preference.

Timeline

Refunds are normally processed within 5–7 business days after approval or receipt and inspection of a returned parcel.

Damaged items

Report damage within 3 days with an unboxing video and clear photographs. Once verified, we will arrange a replacement or full refund including applicable delivery charges.